📄 Privacy Policy
1. Who we are
This website is operated by MATMAX (UK) LTD, a company registered in England and Wales.
Company Registration Number: 08125922
Registered Address:
MATMAX (UK) LTD
Vista House, Lincoln Road
RH4 1GP
United Kingdom
Contact email: shop@matmax.co.uk
2. What data we collect
When you use our website (powered by PrestaShop 9.1), we may collect the following personal data:
🧾 Account and order data
- Full name
- Billing and delivery address
- Email address
- Phone number
- Order history and purchased products
- Account login details (if you create an account)
💳 Transaction data
- Payment status and reference numbers
- Payment method (processed via third-party providers only)
We do not store full card details on our servers.
🌐 Technical data (PrestaShop system)
- IP address
- Browser type and device information
- Cookies and session data
- Website activity (pages viewed, cart actions)
3. How we use your data
We use your data to:
- Process and fulfil your orders
- Deliver goods to your address
- Communicate with you about your order
- Provide customer support
- Prevent fraud and ensure website security
- Comply with legal and tax obligations
4. Legal basis for processing
We process your data under the following legal bases:
- Contract (to fulfil your order)
- Legal obligation (accounting, tax records)
- Legitimate interest (fraud prevention, website security)
- Consent (marketing cookies, if enabled)
5. Payments
Payments are processed securely via third-party providers such as:
- PrestaShop Checkout (Stripe-based payment processing)
- PayPal
These providers act as independent data controllers for payment processing.
We do not store full payment card details.
6. Shipping providers
To deliver your orders, we share necessary data with:
- Evri
- Royal Mail
Only information required for delivery (name, address, phone if needed) is shared.
7. Cookies
Our website uses cookies to:
- Enable shopping cart functionality
- Maintain user sessions
- Improve website performance
- Analyse website traffic (if analytics tools are enabled)
You can manage or disable cookies through your browser settings.
8. Data retention
We keep your personal data only as long as necessary:
- Order and invoice data: up to 6 years (legal requirement in the UK)
- Customer accounts: until deletion request
- Technical data: according to system and security needs
9. Your rights (UK GDPR)
You have the right to:
- Access your personal data
- Correct inaccurate data
- Request deletion of your data
- Restrict processing
- Request data portability
To exercise your rights, contact: shop@matmax.co.uk
10. Data sharing
We only share your data with:
- Payment processors (Stripe / PayPal via PrestaShop Checkout)
- Delivery companies (Evri / Royal Mail)
- Hosting and IT infrastructure providers (VPS / PrestaShop system)
- Legal or regulatory authorities when required by law
We do not sell your personal data.
11. Data security
We take appropriate technical and organisational measures to protect your data, including:
- SSL encryption
- Secure VPS hosting
- Restricted administrative access
- Secure payment processing via third parties
12. Changes to this policy
We may update this Privacy Policy from time to time. Any changes will be published on this page.
13. Contact
If you have any questions about this Privacy Policy, please contact:
MATMAX (UK) LTD
Email: shop@matmax.co.uk